Pricing FAQ
The plan pages carry the shape of Dohos's pricing. This page carries the questions around it — what "at the press" actually means for a reader, why Dohos meters instead of charging one flat price, what a setup fee does and doesn't include, and what happens the month a restaurant runs over its plan. A few things asked about pricing aren't published anywhere, and this page says so plainly rather than guessing at an answer that sounds more finished than it is.
Real terms, not yet the final print.
No dollar figure on this site — a plan's price, the overage rate, the setup fee — is published as final. That isn't the same as fictional or provisional-for-a-landing-page: it's the shape and mechanism of Dohos's actual commercial terms, stated honestly as still being set rather than dressed up as settled before it is. A live number shows up the moment you actually start self-serve signup — short of that, what a real conversation starts from is confirmed directly at access, not read off this page.
It matters less than it might sound, for a separate reason: nobody can act on a price by accident anywhere on this site — browsing here, running the estimate, or opening a plan page never creates an account or a charge on its own. The one real checkout lives behind a deliberate step, inside self-serve signup, where a plan gets chosen on purpose before Stripe ever opens. Short of that, these pages still just start a conversation, at access — never a purchase by accident.
Two short columns, not one paragraph hedging both at once.
Real, specific lines rather than a vague gesture toward "some things are still being worked out."
What's settled today
- A one-time setup fee applies when a new account starts.
- Overage is metered at a single rate — the same rate, whichever plan you're on.
- No annual or volume discount is offered on any plan today.
- No waiver or reduction of the setup fee is offered, for annual prepayment or any other arrangement.
What isn't settled
- Exactly when a minute starts, stops, or rounds — see how minutes work.
- Whether a Dohos-caused-failure billing exclusion will ever be adopted.
- Cancellation and notice-period terms.
- Invoicing format, and whether a plan can change mid-cycle.
The operational questions the plan pages don't cover.
What does it actually mean that these prices aren't final yet?
Every dollar figure on this site is what a real conversation with Dohos starts from today — not a fiction, and not disconnected from the real terms. What hasn't happened is a separate sign-off step that locks a number as the permanent, public figure Dohos stands behind without qualification. It carries no risk to you either way: nothing on this site has a mechanism to bind you to a price you clicked past by accident — nothing here charges without a deliberate step. The one place a click does lead toward a real charge is self-serve signup, chosen on purpose, with Stripe's own confirmation screen in between — never this page.
Why meter by the minute instead of one flat price for everyone?
A single flat price has to be set high enough to cover the busiest realistic month, which overcharges a typical one — or set for a typical month, which loses money on a busy one. A plan sized to real call volume, with overage that keeps the phone answered instead of cutting it off, splits that difference honestly instead of moving the same problem somewhere less visible.
Why not meter every minute from zero, with no base plan at all?
A pure per-minute model with nothing fixed in advance would make an ordinary month's bill less predictable, not more. An included allowance is what makes a typical month plannable; metered overage past it is what keeps an unusual month billed rather than refused. The two pieces do different jobs.
Is there a setup fee?
Yes — a one-time fee applies when a new restaurant's account starts. Its amount carries the same at-the-press status as every other figure on this site. No waiver, discount, or reduction is offered for annual prepayment or any other arrangement, on any plan, today. If that ever changes, it's stated here plainly when it does — not implied ahead of time.
Does the setup fee change if we have more than one location?
Not in the current shape of it — it's a single, account-level figure, not one that multiplies by location. See enterprise for what actually does and doesn't change once more than one location is part of the conversation.
What's the cancellation policy?
Not published anywhere yet. That isn't the same as "none exists" — the terms genuinely aren't settled and public, and this page isn't going to guess at a notice period to sound more complete than it is. An actual restaurant's contract terms, including how a plan ends, are confirmed directly in conversation at access.
What happens the month we go over our plan's allowance?
Minutes past the plan's included allowance are metered at a single disclosed rate — the same rate whichever plan you're on — and added to that month's bill. Going over doesn't stop the phone from being answered, lock the account, or trigger a renegotiation. It adds a line to the bill, the same way whether it happens once or becomes a pattern.
If going over becomes our new normal, not just one busy month?
Worth revisiting the plan tier directly — a heavier, steadier volume sometimes costs less on a plan actually sized for it than staying on a smaller plan with steady overage on top. The estimate runs that arithmetic on your own numbers; the real comparison is confirmed in conversation at access.
What does an invoice actually look like, and how often does it arrive?
Beyond the monthly billing cycle itself, invoicing format and delivery aren't detailed anywhere published yet. That's a real gap, not a withheld detail — worth asking directly rather than reading a guess here as settled.
Can a plan be changed mid-cycle, and would it be prorated?
Not published anywhere either. Whether a mid-cycle change is possible, and how it would be handled if so, isn't a detail this page can state accurately yet.
Is the overage rate the same on every plan?
Yes — one published rate, applied past whichever plan's own included-minutes allowance you're on. It doesn't change by tier.
Whatever isn't answered above is a real question for a real conversation.
NO COMMISSION ON ANY ORDER, EVER — ON ANY PLAN, SETTLED OR NOT.
Confirm your own numbers with us.
Rates are being set at the press. Sign up to see the live rate card and check out yourself, or request access and we'll walk your call volume, your plan shape, and your final terms together.